Terms & Conditions
These Terms and Conditions govern all sales, orders, and transactions with Mainly Baskets Home, operating as Memoire Design, referred to herein as “Memoire Design,” “we,” “us,” or “our.” By placing an order through our website or conducting business with Memoire Design, you agree to be bound by these Terms and Conditions.
FORMS OF PAYMENT:
We accept Visa, MasterCard, American Express, Discover, ACH payments, and trade partner approved checks.
Returned checks are subject to a $25 fee, which will be added to the unpaid invoice.
PAYMENT TERMS:
By submitting an initial deposit at checkout, you authorize Memoire Design to securely store your payment method and automatically charge the remaining balance, plus applicable taxes and shipping, once your order is ready to ship. If the final payment cannot be processed, the order will be placed on hold, and a payment link will be sent to the email address on file.
A non-refundable 50% deposit is required on all orders.
Sample wicker color swatches and sample sets are charged in full at the time of purchase.
PRICING:
All pricing displayed on the website without approved trade credentials reflects retail pricing.
Once registered and verified as an eligible trade business, access to trade pricing will be granted.
MINIMUM ORDER:
There is no minimum opening or re-order requirement. Orders under $350 are subject to shipping surcharge.
PLACING AN ORDER:
All Memoire Design orders must be placed through our website. After an order is submitted, a formal Sales Order confirmation will be issued by your Account Representative, typically within two business days.
Customers are responsible for reviewing the Sales Order confirmation and verifying all ship-to details and line items upon receipt. If no revisions are received promptly, Memoire Design reserves the right to fulfill the order as confirmed.
IN-STOCK ITEMS:
In stock items typically ship within seven to ten business days after full payment is received. Shipping charges are calculated at the time of processing and added to the final invoice. A final invoice with tracking information will be provided once the order ships.
BACK ORDERED ITEMS:
For backordered items, your Account Representative will provide email updates with estimated ship dates. Once items arrive at our warehouse, the order will be prepared for shipment. Any remaining balance, including shipping charges, will be processed one to two weeks prior to carrier pickup to ensure timely delivery.
MADE TO ORDER:
Made to Order items are produced specifically for you. A non-refundable 50% deposit is required to initiate production. Once received, the order is considered final and may not be canceled or modified.
The remaining balance, including shipping charges, will be processed one to two weeks prior to shipment to ensure timely dispatch upon arrival at our warehouse.
TARIFF SURCHARGE:
Effective August 25, 2025, a 6% tariff surcharge will be applied to all orders. This surcharge reflects increased import tariffs and supports continued product quality and availability.
SHIPPING:
RECEIVING AND INSPECTION GUIDELINES
If a third-party receiver is used, customers are responsible for providing them with these instructions. Compliance is required for all freight claims.
Shipments must not be refused, even if damage is suspected. Refused shipments significantly delay and may void freight claims.
All items must be inspected immediately upon delivery. Any visible damage must be clearly noted on the carrier’s delivery receipt. Notations such as “subject to inspection” are invalid and will result in a denied claim.
To process a repair or replacement, clear photographs are required, including exterior packaging prior to unpacking and the damaged item in both close-up and full view. If multiple items are damaged, a single photo showing all affected items together is required.
All damage must be reported within 48 hours of delivery to your Account Manager or [email protected].
All original inner and outer packaging must be retained until the claim is fully resolved. Memoire Design is not responsible for repackaging fees if materials are discarded.
SHIPPING AND HANDLING FEES
RESIDENTIAL SHIPMENTS
Residential deliveries incur carrier assessed surcharges.
Residential ground or parcel shipments are subject to a $25 packing and handling fee, plus standard shipping rates.
Residential freight LTL shipments are subject to a $125 residential freight fee due to lift gates and appointment requirements.
A valid contact name and phone number are required. Missed delivery appointments may result in storage and redelivery fees billed to the customer.
Service level is standard curbside delivery only. White glove service is not included.
COMMERCIAL SHIPMENTS WITHOUT LOADING DOCK
A $40 lift gate fee applies when a dedicated loading dock is unavailable.
THIRD PARTY LOGISTICS 3PL
Memoire Design is happy to prepare shipments for the carrier of your choice.
3PL ground or parcel shipments are subject to a $25 packing and handling fee.
3PL freight LTL shipments are subject to a 5% handling fee with a $95 minimum.
Customers are responsible for scheduling pickup and providing all shipping labels and Bills of Lading.
OPTIONAL SERVICES AND SPECIAL HANDLING
EXPEDITED PROCESSING FOR IN STOCK ITEMS ONLY
Rush Processing $35 guarantees shipment within three business days of payment.
Hot Rush Processing $75 guarantees shipment within one business day of payment.
These fees apply to warehouse handling only and do not include transit time. Expedited shipping is not guaranteed.
ENHANCED DELIVERY SERVICES
Inside delivery is available for $75 and includes delivery just past the entry threshold.
Delivery appointments are available for $25 for specific time window requests.
INTERNATIONAL AND CANADIAN ORDERS
Canadian and international shipping quotes are provided upon request. All brokerage fees, import taxes, and duties are the sole responsibility of the customer.
AIR FREIGHT
For time sensitive projects, air freight is available to reduce lead times from approximately four months to two months. Quotes are provided upon request.
ADMINISTRATIVE AND CONTINGENCY FEES
Orders may be stored at our warehouse for up to seven business days after invoicing at no charge. After seven days, storage fees of $45 per day will apply.
Address changes after shipment departure are subject to a $95 reconsignment fee.
Carrier rebilling after delivery will result in a $125 administrative fee.
Limited access deliveries are subject to a $95 fee.
Redelivery or dry run attempts are subject to a $125 fee.
Refused shipments are subject to a 25% restocking fee plus all applicable freight charges.
LEAD TIMES
Estimated ship months are listed on the Sales Order Confirmation. Please allow up to two weeks for final inspection, packing, and carrier dispatch. Tracking information and the final invoice will be emailed upon shipment.
RETURNS
PLEASE NOTE: MADE TO ORDER ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.
All items are handwoven, and natural variations in size, color, tone, and texture are considered normal. Variations of up to one inch are not considered defects.
All Made to Order items are final sale. Proof of purchase is required for all return requests. Memoire Design reserves the sole right to approve or deny returns. Unauthorized returns will be refused.
Approved, non-defective returns are subject to a 25% restocking fee. Client elected returns of non-made-to-order items must be requested within 30 days of receipt and returned in original condition and packaging. Customers are responsible for all return shipping costs.
All authorized return shipments should be fully insured. Credit will not be issued for items damaged in transit due to insufficient packaging.
All approved returns are issued as credit on account only. No cash, check, or credit card refunds are provided.
To initiate a Return Merchandise Authorization, contact [email protected] or your Account Representative to obtain a Return Authorization number prior to returning any items.
If a return is due to a verified manufacturing defect or shipping error, Memoire Design will replace the item at no additional cost.
WHAT TO DO IF AN ITEM ARRIVES DAMAGED
Memoire Design takes every precaution to ensure shipments arrive accurately and in good condition. However, shipping damage can occasionally occur. To achieve a successful resolution for any damage or shortage claim, the following steps must be followed at the time of delivery.
Damage that does not result from defects in materials or workmanship is the responsibility of the carrier. Memoire Design cannot accept shipping damage claims unless proper documentation is completed at delivery.
RECEIVING INSTRUCTIONS
Do not Refuse Shipments
Do not refuse delivery, even if damage is suspected. Refused shipments significantly delay and may jeopardize the claims process.
Open and Inspect Immediately
Inspect all items at the time of delivery. Any visible damage must be clearly noted in writing on the carrier’s delivery receipt before signing and releasing the driver. Notations such as “subject to inspection” are invalid and will result in a denied claim.
Photograph All Damage
Clear photos are required to process a repair or replacement. Please photograph:
- Exterior packaging before unpacking
- Damaged items in both close up and full view
- If multiple items are damaged, include individual photos of each item as well as one photo showing all affected items together
Without proper photos, Memoire Design cannot process a claim.
Report Damage Within 48 Hours
All damage or shortage claims must be reported within 48 hours of delivery. Claims can be submitted to your Account Manager or [email protected].
Retain All Packaging
All original inner and outer packaging must be retained until the claim is fully resolved. Memoire Design is not responsible for repackaging fees incurred if original packaging is discarded.
Third Party Receiving
If you are not personally signing for delivery, you are responsible for ensuring the receiving party has read and understands Memoire Design’s Receiving Instructions and Terms and Conditions.
All items must be opened and inspected within 48 hours of receipt. At our discretion, Memoire Design will repair or replace approved damaged items. Returns will not be accepted without prior authorization and required documentation.
For assistance with damages or returns, please contact our customer service team.
RETURN ADDRESS
Memoire Design™
2197 Canton Road, Suite 107
Marietta, GA 30066
ORDER CANCELLATIONS
Order cancellations are not permitted once a deposit has been placed. All deposits are non-refundable.
ACCOUNT PAYMENTS
Memoire Design™ customers agree to pay all charges incurred for goods and services supplied in accordance with the payment terms stated on the invoice or, if none are listed, Net 30 terms apply.
Accounts not paid by the due date will be considered delinquent and may be subject to interest at a rate of 2% per month, or 24% annually, as permitted by law. Customers agree to pay all reasonable collection costs, including attorney fees and court costs, incurred by Memoire Design™ in the collection of amounts due.
Memoire Design™ reserves the right to withhold future shipments or sales on delinquent accounts until balances are brought current and assumes no liability for any resulting loss.
CONTACT INFORMATION
Memoire Design
2197 Canton Road, Suite 107
Marietta, GA. 30066
LIMITATION OF LIABILITY
Memoire Design shall not be liable for indirect, incidental, consequential, or special damages, including but not limited to loss of profits, project delays, or installation costs. Liability, if any, shall not exceed the amount paid for the specific item giving rise to the claim.
FORCE MAJEURE
Memoire Design shall not be liable for failure or delay in performance due to events beyond reasonable control, including but not limited to acts of God, labor disputes, port congestion, governmental actions, pandemics, or transportation disruptions.
GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.
MODIFICATIONS
Memoire Design reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website or placement of orders constitutes acceptance of the current version.