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Frequently Asked Questions
What is Rattan?
Rattan is a naturally growing vine-like species that is native to tropical regions of Australia, Asia, and Africa. For production use, the skin is peeled away and utilized for weaving purposes. Rattan is used for furniture because it is lightweight, ...
What is the difference between rattan and wicker?
Rattan is the material that is used in wicker weaves. Wicker is the style of weaving and rattan is the name of the material.
Is every piece made by hand?
Yes, since every piece is handmade and handwoven by artisans, each piece is a true piece of art.
What does sustainably harvested mean?
All of our pieces are made from completely raw and natural materials.  Sustainably harvested means we only use rattan cane that has matured for at least 15 years when the stems are 24-30 meters in length before selectively cut to make sure the vine...
Can I use Memoire Design products outdoors?
The majority of MBH products are made with all-natural rattan. They are not recommended to be in the direct outside elements but are perfect for covered porches whether screened-in or not. We do have a NEW Outdoor Collection featuring a few of our best...
Where are the baskets and furniture made?
We have had our main manufacturer for over 35 years in the Philippines, but also work with manufacturers in Indonesia, South America, and India. 
What is the protective finish?
Our protective finish is a water-based polyacrylic topcoat that is an optional add-on for our furniture designs. This finish does not change the look or feel of the natural rattan, nor does it waterproof the pieces. It provides an extra layer of longevity...
What is the current lead time?
We have two different lead times based on the item: Made-to-order and Stocked. Our Made to Order pieces are handwoven and finished just for you! We do not begin the production process for these items until a 50% non-refundable deposit has been paid. &...
What is your minimum order?
We do not have a minimum on any orders! 
Do you accept COM?
No, we do not accept COM. We do offer Sunbrella fabrics, please visit our Sunbrella Option & Cushions page for more information. 
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