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Frequently Asked Questions
What is Rattan?
Rattan is a naturally growing, vine like material native to tropical regions of Asia, Australia, and Africa. For furniture production, the outer skin is carefully peeled and used for weaving. Rattan is valued for its strength, flexibility, and lightweight...
What is the difference between rattan and wicker?
Rattan is the material. Wicker refers to the method of weaving. In other words, wickers describe the technique, while rattan is one of the natural materials commonly used in that weaving process.
Is every piece handmade?
Yes. Every Memoire Design piece is handcrafted and handwoven by skilled artisans. Because each item is made by hand, natural variations in texture and finish may occur, making every piece truly unique
What does sustainably harvested mean?
Sustainably harvested means we use rattan cane that has fully matured, typically after at least 15 years of growth. The vines are selectively cut at lengths of approximately 24 to 30 meters to ensure continued regeneration of the plant and long-term ...
Can I use Memoire Design products outdoors?
Most Memoire Design pieces are made from all-natural rattans and are not intended for direct exposure to outdoor elements. They are well suited for covered porches, screened spaces, and indoor environments. We also offer a dedicated ...
Where are Memoire Design baskets and furniture made?
Our primary manufacturing partner has been based in the Philippines for over 35 years. We also collaborate with select artisans and manufacturers in Indonesia, South America, and India to ensure quality craftsmanship across our collections.
What is the protective finish?
Our protective finish is an optional water based polyacrylic topcoat available on select furniture pieces. It does not alter the appearance or texture of the natural rattan and does not make the item waterproof. The finish adds an additional layer of...
What are your current lead times?
Lead times vary by product and fall into two categories: stocked items and made to order items. Made to order pieces are handcrafted specifically for you and production begins once a 50 percent non-refundable deposit is received. Estimated lead times...
Is there a minimum order requirement?
No. Memoire Design does not require a minimum order.
Do you accept COM, customer owned material?
We do not accept COM. We recommend selecting the standard white option for upholstery.